• If you can, try to choose a quiet time to ring. But don’t worry too much if it’s tricky. We know babies and toddlers can be unpredictable.
  • Allow plenty of time. The average length of a helpline call is 20 – 25 minutes, but they can go on much longer.
  • If at all possible, have all the relevant paperwork in front of you – statement, reports, IEPs etc. If you don’t have any paperwork yet, don’t worry – call anyway.
  • If you contact us by email, please try to give us as much information as you can. Use the email enquiry form to help you.