The processes involved in understanding and conveying a message between a listener and a speaker are complex and interlinked. Elklan’s Communication Chain below is a very simplified representation of what’s involved but it highlights some of the key skills required to communicate verbally. This model is used with kind permission of Elklan Training.
It doesn’t represent how these skills develop. Difficulty in one area can have a knock-on effect and ‘break the chain.’ Find out more:
The Communication Chain - more about essential skills (93.1 KiB, 5,260 hits)
Orange = Taking information in
Blue= Talking and responding
McLachlan & Elks, 2012
Published by ELKLAN
Used with kind permission of